Refund Policy
Last updated 25 August 2026. A 30-day money-back guarantee on every PromptifAI purchase.
30-day money-back guarantee
PromptifAI is operated by Mohamed Mahgoub Ali Mohamed. You can request a full refund within 30 days of your order date — including your Professional subscription and Add Assets packs.
No questions asked, up to light usage
If, at the time you ask, your account has used no more than one strategic session and one campaign asset request in the paid period, the refund is granted with no questions asked. That is enough to evaluate PromptifAI properly without having consumed the deliverables the subscription exists to produce.
Beyond that threshold
If usage is higher, we still review every request within the same 30-day window and refund in full where the service did not work as described, where a charge was unexpected, or where you were otherwise not able to get value from it. We may decline a refund where usage indicates the service was consumed for its intended purpose, or where we see repeated purchase-and-refund patterns or other abuse. You can also cancel at any time and keep access until the end of the paid period.
How to request a refund
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles returns and refunds. To request one, visit paddle.net with the email you used at checkout, or email us at support@promptifai.pro and we will arrange it with Paddle for you.
Renewals and cancellation
Professional renews monthly until you cancel. You can cancel at any time from your Account page and keep access until the end of the paid period. If a renewal charge catches you by surprise, contact us within 30 days of that charge and we will refund it.
Processing
Approved refunds are returned by Paddle to the original payment method. Timing depends on your bank or card issuer, typically within 5–10 business days.
Full refund terms
Refunds are also covered by Paddle's Refund Policy, which applies alongside this page.